Introduction

United Marine Agencies (Pvt.) Ltd was established in 1988 to provide efficient and competitively priced shipping, cargo and related marine services in Pakistan. The company acts primarily acts as a shipping agent for liners, containers, tankers and container vessels calling at both the major ports of the country.

Right from the beginning, UMA has kept itself abreast of the ever changing market situation and customers' requirements. This quality of keeping pace with the times has helped earn ISO 9001 certification by DNV for the quality management system in place at the company headquarters in Karachi and its five branch offices elsewhere in the country.

UMA's work force is 200 strong. This team of professionals maintains close relationships with the clients, principals and the government machinery in order to regulate smooth and hassle free movement of the cargo. They facilitate transfer of containers from either of the two ports to any of the up-country destinations.

Besides ship handling and related agency matters, UMA also provides supervision and handling of all port operations through its designated associates, who are licensed stevedores and who have fully-equipped container terminals within and off the port limits. And to make matters free of complication, the company has taken tally and documentation procedures under its direct control.

Quality Policy

UMA is a country wide service organization dedicated to providing efficient and competitively priced Shipping service. UMA’s mission is to offer our Principals, Customer and all other interested parties with consistently high-level of services that exceeds their expectations and requirements.

In order to achieve the above, UMA Management is committed to:

  • Comply with all Customer and applicable statutory and regulatory requirements.
  • Continually strive to ensure effective implementation of UMA Quality Management System (QMS) and to demonstrate continual improvement in all processes.
  • Establish Quality Objectives at relevant functions, levels and processes within the organization
  • Monitor, review and analyze the Quality Objectives at planned intervals
  • Take appropriate action based on constructive internal and external feedback.
  • To ensure maximum contribution of our employees for effective Quality Management System, we will focus on training and development of our people to enhance their knowledge and experience enabling continual improvement in existing systems and processes.

Through the effective application of the QMS, UMA aims to enhance Customer and employee satisfaction.